Empowering Your Financial Future
At Melton Mowbray Building Society, we pride ourselves on being a trusted and reliable financial partner for our customers. With a long history of providing exceptional service and expert guidance, we have established ourselves as a leading building society in the region.
Our Services
Our comprehensive range of services is designed to cater to the diverse needs of our customers. We offer a wide array of mortgage options, including first-time buyer, self-build, and buy-to-let mortgages, as well as remortgaging and credit repair solutions. Our dedicated team of experts will work closely with you to find the perfect mortgage deal, comparing thousands of mortgages from over 90 lenders to ensure you get the best possible rate.
In addition to our mortgage services, we also provide a range of savings accounts, designed to help you make the most of your money. From fixed-rate savings to notice savings and children's savings accounts, we have an option to suit your individual needs. Our financial planning services are also available to help you achieve your long-term goals, whether that's saving for retirement or building a safety net.
Our Commitment to You
At Melton Mowbray Building Society, we are committed to providing exceptional customer service and treating your personal details with the utmost care. We promise to keep your information safe and secure, using it only for the purposes of contacting you as requested. You can read more about how we collect and process your personal data in our Privacy Notice, which can be accessed online.
Our Values
Our values are rooted in a strong sense of community and a commitment to helping our customers achieve their goals. We are proud to be a part of the Melton Mowbray community and are dedicated to supporting local initiatives and charitable causes.
Get in Touch
Whether you're an existing customer or just looking for some advice, we're always happy to hear from you. You can contact us by phone, email, or through our website. Our team is always available to provide guidance and support, so don't hesitate to get in touch.
Customer Service Experience
Overall, the reviews suggest that the Stamford branch of the bank has varying levels of customer service experience. On the positive side, Janet's 5-star review highlights the friendly, helpful, and professional staff, who provided an efficient and hassle-free experience when she opened two accounts. This indicates that the bank's customer service is well-regarded by at least some customers.
On the other hand, Liam Richards' 1-star review paints a very different picture. He experienced significant trouble with the bank, including issues with transferring money between accounts, and reported that the problem still had not been resolved despite efforts to do so. This suggests that the bank may have room for improvement in terms of customer service, particularly in resolving complex problems.
Conclusion
It appears that there is a disconnect between the positive experience reported by Janet and the negative experience reported by Liam Richards. Further investigation would be needed to determine the root cause of these disparities and to identify potential areas for improvement in the bank's customer service.
